Terms & conditions

INFORMATION TO THE CONSUMER

Este comercio electrónico es gestionado por Fluendo VAS S.L.

Carrer de Jordi Girona, 29
Modul 1C
08034 Barcelona, España.
+34 933 175 153
CIF No. ES B09914839
Registro: Barcelona; Tomo 48286; Folio: 100; Hoja: B 578821, Inscripción: 1: Fecha: 16 de Marzo, 2022.
support@longomatch.com

Through this website you can only purchase electronically downloadable software. Therefore the purchased product will be delivered by enabling a download link in the "my account" page, after you have paid the corresponding price. This link will be active during the entire assistance period that you have purchased with the product, or any subsequent assistance period that you have purchased separately at the expiry of the previous one. You will not receive any physical support or other physical items. There will be no costs of shipment. The price is inclusive of VAT at the rate applicable in Spain at the time of purchase.

After completing the selection of the product, you will be presented with a summary of you purchase, then after confirmation you will be given the opportunity to change your details for invoicing and to apply for a discount, if you have a voucher to be spent. Then you will have the opportunity to confirm or correct the data you have entered, and proceed with payment. Payment can be done via PayPal and credit card. We cannot control the finalization of the payment process, and will complete the transaction as soon as the payment service provider will confirm the payment was duly processed by them. At the end of this your download link will be enabled as per the paragraph above.

El acuerdo contractual entre usted y Fluendo VAS es el EULA el cual se requiere que acepte antes de suscribirse a esta página web. Recibirá una copia del EULA junto al producto adquirido. También recibirá una confirmación de la compra, incluyendo el precio que ha pagado, el producto que ha recibido, y un enlace a la descarga y el documento EULA. También puede acceder al EULA, descárgalo e imprimirlo desde la pestaña “Licencia” en la descripción del producto, una vez finalizado el proceso de compra.

Only if you are an European consumer acting outside a professional activity that you might have, you have the products are granted a statutory 2 years warranty that the product conform to the contract, independently from the assistance period that is accompanied with the purchased product.

Debido a que usted tendrá acceso a la herramienta de descarga tan pronto como se haya completado el proceso de compra, no tendrá derecho a cancelar la compra. En cualquier caso, si una vez realizada la compra descubriera que ha habido un error, tiene derecho a contactar Fluendo VAS vía email o telefax dentro de las primeras 24 horas siguientes desde la hora compra, para solicitar un reembolso, que será transferido a la misma tarjeta de crédito o cuenta Paypal desde la cual realizó la transacción. Este proceso puede garantizarse siempre que no se compruebe que ha habido una descarga del software posterior a la compra.

Please don't forget to check out our data protection notice to learn how we will use your data.